Durham Dental Office Chooses Progressive Computer Systems for Clinical Information Management

Durham Dental Office Chooses Progressive Computer Systems for Clinical Information Management

Durham Dental Office, a renowned dental practice, has recently selected Progressive Computer Systems to manage its clinical information systems. With a growing need for a reliable and efficient dental informatics solution, the office sought to employ technology to enhance their practice, streamline patient data management, and ensure compliance with patient privacy regulations.

As a provider of state-of-the-art dental IT services, Progressive Computer Systems is well-equipped to understand and support the unique challenges that dental practices face in managing their clinical information systems. By opting for Progressive Computer Systems, the Durham Dental Office has taken a critical step in improving the efficiency of its operations and ensuring the highest quality care for its patients.

Key Takeaways

• Progressive Computer Systems implements advanced clinical information systems to improve dental practice management.
• Ensuring patient data security and HIPAA compliance is a top priority for both Durham Dental Office and Progressive Computer Systems.
• Outsourcing IT services to specialized providers like Progressive Computer Systems is beneficial for dental practices in the Raleigh/Durham area.

Durham Dental Office Struggled To Find A Reliable Dental IT Company

We recently partnered with a dental practice in Durham, NC, searching for a reliable dental IT company to handle its clinical information systems. They had previously worked with a few different companies, but unfortunately, none of them could provide the level of service and expertise the practice required.

The Durham dental office faced multiple IT challenges, including a lack of technical support for their popular dental software packages like Eaglesoft and Dentrix. Additionally, they needed assistance with services such as:

• Office 365 Migration
• Exchange Online Migration
• Application Hosting
• Microsoft Azure
• Virtualization Support

Their struggle to find a trustworthy IT partner meant that they experienced frequent downtimes and missed opportunities to utilize their clinical software fully. With patients relying on them for top-rate services and compassionate care, the practice desperately needed a more stable and dedicated IT support system to ensure a seamless patient experience.

Upon discovering Progressive Computer Systems, they were impressed by our proven track record in providing professional IT support services for dental practices. We were eager to step in and be the dental IT company they were searching for. Our team of experts efficiently addressed their unique challenges and streamlined their clinical information systems.

The Durham dental office had an uphill battle finding a reliable dental IT company to manage its clinical information system. We at Progressive Computer Systems are honored to have been chosen as their new IT partner. We look forward to fostering a long-lasting relationship while providing unparalleled support and solutions to their practice.

Overview of Progressive Computer Systems

Company History

Founded in 1987, Progressive Computer Systems has been a driving force in the IT industry. Our vision has always been to provide top-notch technology solutions to support businesses. We are proud to be the #1 Rated IT Services Company in Chapel Hill, NC, and our commitment to sustaining IT innovation and delivering excellence has earned us the trust of numerous organizations. We are excited to bring our expertise as an IT services provider to the Durham Dental Office, ensuring a seamless integration and management of all of their clinical information systems.

Service Portfolio

Our comprehensive service portfolio covers a wide range of offerings to meet the unique needs of businesses like the Durham Dental Office. To ensure their clinical information systems are managed effectively, we tailor our services, including:

• Technology Consulting: We help organizations identify the most appropriate technology solutions for their needs, optimizing efficiency and security.
• Infrastructure Services: We provide a complete range of business infrastructure services, from designing and deploying to managing complex network environments.
• Managed IT Services: We offer comprehensive IT support, including 24/7 helpdesk, proactive maintenance, and network monitoring, ensuring the reliability and security of the clinical information systems at Durham Dental Office.
• Cloud Solutions: Our cloud-based solutions provide businesses with a scalable and cost-effective option for storing, managing, and accessing vital data.

By partnering with Durham Dental Office, we ensure that their clinical information systems are running smoothly and securely, allowing them to focus on what they do best – delivering exceptional dental care to their patients.

How Progressive Computer Systems Supports Clinical Information Systems

Enhanced Patient Care

At Progressive Computer Systems, we understand the importance of delivering quality patient care in dental practices. We provide secure, efficient, and reliable IT services to support Durham Dental Office's clinical information systems. We manage tasks such as onboarding new employees, issuing laptops and equipment, and troubleshooting employee issues.

Our experienced team of IT professionals is committed to improving patient care through advanced clinical decision support systems. These systems improve the accuracy of diagnosis and help dental practitioners deliver personalized treatment plans. In addition, our cybersecurity expertise ensures that patients' sensitive information is always protected, reducing the risk of unauthorized access or data breaches.

Operational Efficiency

To enhance the clinical experience further, we facilitate smooth operational processes by managing the dental office's servers, emails, and IT infrastructure. Our IT support reduces downtime, allowing dental professionals to focus on providing quality care to their patients.

We stay up-to-date with the latest technologies in dental informatics, ensuring that their systems are always running optimally. Below are some key features of our IT services:

• Around-the-clock monitoring - Our fully-staffed help desk and support team provide 24/7 support to address any issue that might arise promptly.
• Strategic IT budget and planning sessions - We collaborate with the dental practice to develop a comprehensive annual IT plan that aligns with their goals and objectives.
• Managing equipment licenses and hardware expenses - We efficiently handle software license renewals and cover unexpected hardware expenses, preventing any disruption of services.
• Compliance support - We assist with insurance and compliance requirements for a seamless healthcare experience.

Our ultimate goal is to relieve the dental office of IT-related stress, increasing operational efficiency and promoting a more positive and comfortable patient experience. By partnering with Progressive Computer Systems, dental practices like Durham Dental Office can excel in providing the best possible care to their patients.

Why This Durham Dental Practice Selected Progressive Computer Systems Over Other IT Companies

Installation Plan

We at Progressive Computer Systems are well-equipped to provide the Durham Dental Practice with a seamless installation plan. Our experience spans over 30 years in the IT industry, and we have successfully served numerous organizations in the Raleigh, Durham, Chapel Hill, and Triad areas. We can ensure a smooth transition for the dental practice with minimal disruption.

Our installation begins with evaluating the dental practice's needs, customizing a plan for their specific requirements, and incorporating their desired features like security monitoring and protection, cloud or on-site server management, and email management. Our meticulous approach guarantees that the dental practice can expect the highest IT services and support quality.

Training and Support

At Progressive Computer Systems, we take pride in providing ongoing training and support to the staff of the Durham Dental Practice. Our client-centric services cater to the clinic's onboarding and offboarding processes, ensuring that new employees are fully equipped with the necessary tools and guidelines.

Our 99% client satisfaction rating speaks volumes about the effectiveness of our IT support. We offer on-site and remote assistance, taking the burden of IT management off the dental practice's shoulders and allowing them to focus on their core services.

We maintain a proactive approach by organizing regular strategic IT budgets and planning sessions. This allows us to discuss evolving IT requirements, equipment licenses, and unexpected hardware expenses with the dental practice.

Some benefits of choosing Progressive Computer Systems include:

• Less than half the cost of hiring an internal IT staff
• Cybersecurity integrated into all packages
• Assistance with insurance and compliance forms
• Access to a dedicated and trained client support team

In conclusion, Durham Dental Practice's selection of Progressive Computer Systems for managing its clinical information systems is smart and cost-effective. With our extensive experience, commitment to client satisfaction, and comprehensive IT services, we are confident in delivering top-notch support tailored to the unique needs of the dental practice.

Progressive Computer Systems Understand The Unique Needs Of Dental Practices Across North Carolina

At Progressive Computer Systems, we are dedicated to providing professional and reliable outsourced IT services to dental practices in Raleigh, Durham, Chapel Hill, and the Triad area. We understand that the healthcare industry, especially dental practices, has unique IT requirements, and we are committed to ensuring that these requirements are met efficiently and effectively.

Electronic Health Records

In today's digital era, Electronic Health Records (EHRs) have become crucial for dental practices to manage and store patient information. We help dental practices easily and securely manage patient data by setting up, maintaining, and providing technical support for EHR systems. Our expertise in healthcare IT ensures that we understand the privacy and compliance needs of dental practices and can set up EHR systems that are HIPAA compliant.

Appointment Scheduling

Appointment scheduling is a critical aspect of any dental practice’s operations. At Progressive Computer Systems, we work with various appointment scheduling software to integrate them into the existing IT infrastructure. By streamlining the appointment scheduling process, we ensure dental office staff can manage appointments effectively and enhance their practice’s overall efficiency.

Our services provide comprehensive IT solutions for dental practices, including:

• Onboarding new employees
• Issuing new equipment
• Password and user management
• Restricting access and offboarding employees
• Troubleshooting IT issues
• Security monitoring and protection
• Compliance support
• Managing servers (cloud or on-site)
• Managing email systems
• Developing annual IT plans

By outsourcing their IT needs to us, dental practices can focus more on providing exceptional patient care while we handle the day-to-day tasks of their IT infrastructure. With our 99% client satisfaction rating, over 30 years of experience in the industry, and a team of cybersecurity experts, dental practices can trust Progressive Computer Systems to provide top-notch IT services and support.

Why Dental Offices Across Raleigh/Durham Should Outsource IT Services To Progressive Computer Systems

Improved Data Management

At Progressive Computer Systems, we understand the importance of managing patient data in dental practices. Losing important clinical and financial data can be disastrous for practice, leading to lost patients and revenue. That's why we offer a comprehensive solution for data management, ensuring dental offices have state-of-the-art backup and restoration systems.

Our team manages routine IT tasks, such as onboarding new employees, issuing new laptops and equipment, password and user management, and security monitoring. We also manage servers, whether cloud-based or on-site and handle your practice's email. We aim to provide dental practices with a seamless IT experience to help them operate efficiently and securely.

Cost Savings

Outsourcing IT services to Progressive Computer Systems can lead to significant cost savings for dental practices. Compare the cost of hiring an in-house IT team with our affordable service rates:

	In-House IT Team	Progressive Computer Systems
Cost	4 employees: over $300,000/year (excluding benefits)	$100-150 per month per employee

Dental practices can save substantially by choosing our services compared to employing an in-house IT team. Additionally, we provide around-the-clock monitoring and a fully-staffed help desk and support team. Our strategic IT budget and planning sessions allow dental practices to invest their resources more wisely and cover unexpected hardware expenses.

In summary, Progressive Computer Systems offers dental practices in Raleigh/Durham improved data management and cost savings through our comprehensive IT management program. Partnering with us gives dental practices peace of mind and allows them to focus on providing excellent patient care.